Principal Product Owner, Notifications team (Sabre Custom Messaging/Sabre Traveler Communication)

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Principal Product Owner, Notifications team (Sabre Customer Messaging/Sabre Traveler Communication)

Team Description

Sabre is looking for a Principal Product Owner to lead the Sabre Custom Messaging (SCM) and Sabre Traveler Communications (STC) product portfolio.

SCM and STC are closely related communication products that enable airlines, travel agencies, and travelers to receive timely, relevant, and branded communications throughout the travel journey. The portfolio includes traveler communications and document delivery, customer-branded messaging, event-driven operational notifications, and email, SMS, and push channels, supported by configurable templates, content, and branding. SCM supports customized, customer-branded messaging and communications for airline customers. STC is a traveler communications platform that provides outbound emails, itineraries, invoices, trip proposals, and related communications through Sabre Red and connected platforms.

This is a high-impact, hands-on individual-contributor role with end-to-end responsibility for product direction, customer and market input, investment recommendations, roadmap, backlog quality, execution support, and product expertise across both products. You will work closely with Engineering, Architecture, Commercial, Sales, Delivery, Customer Care, and airline and travel-agency customers to ensure SCM and STC meet customer needs, support Sabre's technology strategy, and enable modern travel retailing and servicing experiences.

The ideal candidate combines product leadership, customer focus, and strong execution, with the curiosity and confidence to partner effectively with Engineering and Architecture. Deep technical expertise is not required; you should be comfortable discussing product and platform trade-offs and helping teams shape practical, scalable solutions. You will work across complex enterprise platforms, messaging and notification capabilities, agile teams, and emerging technologies such as AI.

What You'll Bring

• Minimum 8 years of product-management experience, ideally in enterprise technology, travel technology, e-commerce, digital platforms, messaging or communications platforms, or a similarly complex software domain.

• Proven ability to own product vision, strategy, roadmaps, priorities, and investment recommendations, and to translate customer needs, market trends, product usage, technical input, and business goals into clear requirements and measurable outcomes.

• Strong customer-facing or market-facing experience, including work with customers, prospects, partners, commercial teams, or delivery organizations.

• The judgment to balance customer commitments, maintenance, defect inflow, technical debt, compliance needs, platform modernization, and strategic investment across a two-product portfolio.

• Ability to partner effectively with Engineering and Architecture to define scalable, maintainable, secure communication and messaging capabilities, while making informed product trade-offs.

• Strong product-discovery and decision-making skills for complex customer and platform needs, including customer-branded notifications, traveler communications, document delivery, event-driven operational notifications, multi-channel messaging, configurable templates and branding, integrations, and modernization initiatives.

• Strong understanding of agile product delivery, including backlog creation, refinement, prioritization, user stories, acceptance criteria, demos, and acceptance of delivered work.

• Ability to provide product expertise, day-to-day clarification, and product trade-off decisions to scrum teams throughout delivery.

• Ability to align product direction with technology strategy, commercial goals, customer commitments, and delivery plans.

• Experience engaging stakeholders through discovery sessions, workshops, roadmap discussions, product reviews, and demos, and supporting Sales, Sales Engineering, Delivery, Commercial, and Customer Care with product positioning, solutioning, and product expertise.

• Strong business orientation, with the ability to use data, customer feedback, and business context to make transparent, evidence-based prioritization and investment recommendations.

• A self-directed, ownership-oriented approach: able to identify gaps and opportunities, take action without waiting for detailed direction, manage competing priorities, build trust across geographically distributed teams, and create clarity in ambiguous, multi-stakeholder environments.

• Excellent written and verbal English communication skills, including the ability to present, facilitate decisions, tell a compelling product story, and demonstrate technology to audiences at all levels.

• A curious, proactive, and pragmatic mindset, with the confidence to challenge assumptions constructively and move complex decisions forward.

• Bachelor's or Master's degree in Computer Science, Business Administration, Engineering, Information Systems, Aviation, or a related field, or equivalent practical experience.

Nice to Have

The following experience and knowledge are advantageous, but not required:

• Experience with airline distribution, reservations, servicing, digital retailing, airline e-commerce, NDC, Offer and Order, or traveler-facing digital experiences.

• Experience with communication, notification, email, document-generation, template-management, or customer-engagement products.

• Experience with high-volume transactional communications, document-generation or delivery products, customer-branding or self-service configuration, or event-driven notification platforms.

• Experience with API products, enterprise integrations, middleware, orchestration layers, backend platforms, or cloud-native systems.

• Familiarity with REST APIs, JSON, XML, event-driven architectures, cloud platforms, and modern web or service-based application architectures.

• Demonstrated interest in, or experience using, generative AI and automation to improve product analysis, discovery, planning, communication, delivery quality, or team productivity.

• Knowledge of personalization, dynamic offers, AI, machine learning, automation, agentic experiences, and their application to travel retailing and traveler communications.

• Experience working directly with full-service carriers, low-cost carriers, travel agencies, or travel-management companies.

Personal Attributes

• Curious, proactive, and technically interested.

• Driven by outcomes, customer value, ownership, and continuous improvement; proactively identifies opportunities, takes responsibility, and follows through.

• Actively explores responsible uses of AI and automation to improve the quality, speed, and effectiveness of product work.

• Structured, pragmatic, and able to create clarity in ambiguity.

• Comfortable constructively challenging assumptions and making informed trade-offs.

• A strong collaborator who builds trust across teams and levels of the organization.

• Customer-focused and commercially aware, with enthusiasm for modern technology and travel innovation.

Work Arrangements

• Krakow, Poland - hybrid working mode, with remote work flexibility in line with Sabre policy.

• Flexible working hours to support work-life balance.

Paid Time Off

• Year-End Break: additional fully paid days off during the last week of the year.

• Paid parental leave: up to 12 weeks off with pay after the birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: up to 4 days annually to support a charitable organization of your choice.

Your Money

• My Benefit platform and MultiSport card.

• Tax deduction support to claim deductible costs and reduce income tax.

• Employee Capital Plans, a long-term savings scheme co-financed by Sabre and the State Treasury.

• Baby Bonus: a one-time allowance on childbirth or adoption.

• Say Thanks recognition program, with points redeemable for a range of gifts and services.

Health and Wellness

• Luxmed medical coverage for you and your family, with a broad range of additional services.

• Foreign travel insurance through Allianz as part of the Lux Med package.

• Employee Assistance Program: free, confidential support from certified counselors.

• Mindfulness and meditation apps.

• Free, high-coverage life insurance.

Career Development

• Professional development through e-learning platforms and Sabre live learning sessions.

• Certification and tuition reimbursement.

• Sabre communities focused on sharing knowledge and best practices, including Google Developers Group, Innovation Lab Community, Women in Technology, and SOLVE!T.

And More

• Car and bike parking.

• Modern Krakow office with a Fun & Relax zone, electronic tables, foosball, ping pong, pool table, swings, massage chairs, terraces, and parents' rooms.

• No dress code.

• Innovation Lab access, including augmented and virtual reality equipment, robot construction kits, and 3D printers.

• Attractive referral bonus program.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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