Principal Product Designer

At Moonpig, we're entering an exciting new chapter in how we design product features that millions of people love.

We're looking for a Principal Product Designer to help shape the future of our customer experience. This is a rare opportunity to influence the direction of our product beyond individual features, solving the biggest customer challenges across multiple journeys while raising the bar for design craft across the business.

You'll be a senior individual contributor with influence across Product, Design and Engineering, partnering with leaders across the organisation to create experiences that are intuitive, beautifully crafted and commercially impactful. From defining strategic opportunities to sweating the smallest interaction details, you'll balance big-picture thinking with exceptional execution.

If you're passionate about creating products that delight customers, thrive in ambiguity, and enjoy bringing people together around a shared vision, we'd love to hear from you.

Key Responsibilities:

Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas.
Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations.
Move confidently between strategic thinking and detailed interaction design, ensuring every experience is intuitive, accessible and beautifully crafted.
Set creative direction and raise the quality of design across the wider product experience.
Combine customer insight, research, data and commercial understanding to deliver measurable outcomes.
Influence product strategy by identifying opportunities that span multiple teams and customer journeys.
Facilitate alignment between Product, Engineering, Research, Brand, Commercial and senior stakeholders to solve complex problems together.
Act as a force multiplier across the Product Design team through mentoring, constructive critique and reusable design patterns.
Champion the evolution and consistent application of Moonpig's design system.
Help create experiences that strengthen customer engagement, loyalty and long-term business growth.

About you:

Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
Ability to think strategically while maintaining an exceptional eye for detail.
Strong systems thinking and problem-framing skills, with confidence tackling complex challenges.
Experience balancing customer insight, experimentation and business objectives to inform design decisions.
High level of proficiency with Figma and modern AI-powered design tools.
Excellent storytelling, communication and facilitation skills, with the ability to influence senior stakeholders through evidence rather than authority.
Strong commercial awareness and an understanding of how great design contributes to business performance.
Passion for collaboration, mentoring and raising the standard of design across a wider team.
Experience designing scalable, accessible experiences across web and native applications.
Comfortable working in fast-moving, evolving product environments where priorities can shift.

Interview Process:

• Recruiter Screening Call
• Portfolio Review with members of the Product Design Leadership Team
• Design Case Study Interview
• Collaborative Whiteboard Session
• Final Interview with Product Design Leadership

Our interview process may evolve slightly depending on scheduling, but we'll keep you informed every step of the way.