Principal Engagement Manager - 11392

What You’ll Do

• Establish strong partnerships with customers, partners, and internal stakeholders to drive successful implementations and long-term customer outcomes.
• Lead the full project lifecycle, from mobilization and kickoff through deployment and go-live, ensuring projects are delivered on time, within scope, and within budget.
• Serve as the primary point of contact for customers and implementation partners, providing governance, executive-level communication, and overall delivery leadership.
• Lead discussions around process optimization, industry best practices, and digital transformation initiatives that support customer business goals.
• Act as a trusted advisor and escalation point, helping customers navigate complex business challenges and maximize adoption of the Coupa platform.
• Collaborate closely with Coupa services partners and cross-functional teams to ensure consistent, high-quality delivery.
• Manage project reporting, resource alignment, issue resolution, and risk mitigation to drive successful customer outcomes.
• Provide technical and functional expertise while tailoring solutions to meet each customer's unique business requirements.

What You Will Bring to Coupa

• Proven experience leading complex enterprise software implementations and managing full project lifecycles within a customer-facing consulting or Professional Services environment.
• Strong program and project management experience, with a track record of delivering projects on time, within scope, and within budget.
• Experience serving as the primary point of contact for customers and executive stakeholders, with excellent communication, presentation, and relationship management skills.
• Experience leading digital transformation initiatives and driving customer adoption and change management.
• Strong client management skills and experience supporting procurement, accounts payable, expense management, or broader finance processes, with Procure-to-Pay experience highly desirable.
• Experience with Software-as-a-Service (SaaS) solutions and familiarity with financial accounting, customer relationship management, and sales force automation applications.
• Previous consulting or implementation experience with enterprise applications such as SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur, Basware, or similar platforms.
• Bachelor's degree or equivalent experience, with the ability to manage multiple stakeholders and implementation partners and willingness to travel up to 50% as required.

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .