Premium Delivery Onboarding Manager

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Function Overview
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. 

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution. 

Role Overview

In this role, you will lead the end‑to‑end onboarding journey for Planet’s premium merchants and partners, acting as the central point of coordination across internal teams and external stakeholders. You will transform commercial commitments into actionable onboarding plans, ensuring technical readiness, regulatory compliance, and timely go‑lives. Your work will shape a seamless, high‑quality onboarding experience that sets merchants up for long‑term success.

What You will do

• Own the full end‑to‑end onboarding journey for premium merchants and partners.

• Act as the primary delivery contact for merchant stakeholders and Planet teams.

• Translate commercial agreements into clear onboarding plans, timelines, and deliverables.

• Ensure technical readiness, act as technical consultant

• Revise and gather AML and KYC documentation

• Escalate blockers, manage risks, and drive issues to resolution.

• Ensure merchants go live on time, with a seamless operational handover to BAU teams.

• Champion onboarding quality and continuously improve the premium merchant onboarding experience

• Create Project plans, charters and reporting

Who you are:

• Excellent English knowledge

• Exceptional verbal and written communication skills

• Previous experience within account management and/or client success experience will be an advantage

• Adaptability and strong problem-solving skills

• Ability to build rapport and collaborate with others within the company and externally

• Growth mindset with a constant desire to receive feedback, learn and grow

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.