Practice Manager

The Practice Manager at HPU Health (Workman School of Dental Medicine) is a full-time administrative staff position that will be responsible for overseeing and managing a HPU Health- Oral Health Network dental community practice site. This role involves ensuring exceptional patient care, fostering a supportive team environment, and enhancing the overall patient experience. The Practice Manager will work closely with dental professionals and administrative staff to achieve the school's mission of providing high-quality dental education and patient care.

QUALIFICATIONS:  

Education

• Bachelor's degree in healthcare administration, business management, or a related field (preferred), not required

Experience and Training

• 3-5 years of experience in a leadership role within a healthcare or dental setting.
• Experience in a fast-paced, customer-centric environment.

Knowledge, Skills, Ability

• Strong communication, leadership, and organizational skills.
• Ability to analyze data and develop effective strategies for improvement.
• Knowledge of dental software and billing processes is preferred.

ESSENTIAL FUNCTIONS:  

Key Responsibilities:

• Develop and implement strategies to enhance patient satisfaction and engagement.
• Oversee the daily operations in alignment with the quadruple aim (elevated patient experience, improved healthcare outcomes, team wellness, and fiscal sustainability.
• Collaborate with dental professionals to ensure the highest standards of patient care.
• Conduct regular team meetings and training sessions to promote continuous learning and improvement.
• Monitor and analyze patient feedback to identify areas for improvement and implement necessary changes.
• Support the recruitment, onboarding, and development of team members (dental assistants, hygienists and CARE advocates).
• Ensure compliance with all relevant regulations and standards.
• Additional Duties of a Practice Manager:
  • Establish and implement effective workplace procedures and ensure policies and best practices are up to industry standards and government regulations.
  • Hire, train, and monitor administrative staff.
  • Organize patient records using electronic health records keeping utilizing EPIC.
  • Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety.
  • Monitor the inventory for medications and medical equipment and organize for resupply.
  • Interact with patients and address their complaints.
  • Coordinate regular staff meetings and performance reviews.
  • Collaborate with HPU Health administration to develop business strategies and patient services.
  • Serve as a curriculum connector (CARE connector) for learner rotations and experiences in HPU Health practices.

Benefits:

• Opportunities for professional development and continuing education.
• Access to a network of mentors and professional support.
• A collaborative and supportive work environment.
• High Point University provides a highly competitive compensation package that includes paid time off (and select public holidays), retirement contributions (mandatory), disability and health insurance.
• HPU offers a benefit of education assistance program (free education for child accepted into HPU for undergraduate studies after 3 years of full-time enrollment).

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions periodically throughout the year.

ACCOUNTABILITY:

• Report to the Director of Clinical Operations
• Evaluation: Ongoing performance review is conducted along with an annual assessment by the Dean and includes input from the ELT.

For more information regarding this position, please contact Michael Mitchell at mmitche9@highpoint.edu.