POS Technical Analyst

Position Summary

Mercedes-Benz Stadium (MBS) is hiring a full-time Point of Sale (POS) Technical Analyst.  This position will support the POS Manager System & Technology in ensuring all food and beverage sales systems are prepared and ready for all major events at MBS. This role will require pre-event work and systems to be prepared as well as providing operational monitoring and support for those systems during the events.

Roles and Responsibilities

• Work closely with and support the POS Manager System & Technology to:
  • ensure all POS systems within the stadium are fully functional and ready for major events
    • includes swapping out of fixed POS terminals and shipping for repair
  • assist in maintaining and managing an inventory of all POS hardware, tablet devices, and related peripherals
  • assist in the implementation of POS application updates and releases
  • establish, monitor, and report on overall POS systems performance

Qualifications and Education Requirements

• At least 4 years of Information Technology experience working with hardware and tablet devices
• Experience configuring and supporting point of sale systems to include installation, troubleshooting, and monitoring systems.
• Preferred: Experience with Global Payments Xenial/Genius systems
• Microsoft certifications, or other IT certifications (Network certifications) desirable
• Previous major events/sports and entertainment experience preferred

Required Skills

• Self-motivated and ability to manage multiple work streams with little supervision
• Proven problem solving, troubleshooting, research, and implementation skills
• Strong oral and written communication skills and ability to collaborate with others
• Demonstrated ability to excel in a team-centered environment
• Ability to work well with and achieve exceptional results through others
• Experience supporting or managing mobile devices (Enterprise managed smartphones/tablets), working knowledge of MDM software
• Ideal candidate would be comfortable working in guest facing fast-paced environment
• Some standing and walking are necessary during event prep, gamedays, and match days