Job Description Summary:

We are seeking a skilled and customer-focused POS & Credit Card Tech Support/Installation Technician to support retail clients, including Beauty Supply stores, and specialty retailers.
This role is responsible for installing, troubleshooting, and maintaining POS systems and payment processing equipment.

Job Description:

Key Responsibilities

1. Technical Support & Installation

• Install and configure POS systems (hardware & software)
• Troubleshoot POS software, printers, scanners, and cash drawers
• Diagnoses and Resolve Network Connectivity issues
• Provide remote and on-site technical support
• Perform system upgrades and updates POS/Credit Card System.

2. Payment Processing Support

• Set up and configure credit card terminals
• Support EMV, contactless, and mobile payment devices
• Troubleshoot payment gateway and processor connectivity issues
• Assist merchants with chargeback-related inquiries (technical aspect)
• Coordinate with payment processors when necessary

3. System Maintenance

• Perform routine system checks and preventative maintenance
• Ensure data backup and recovery processes are functioning
• Maintain documentation of service tickets and issue resolutions

4. Customer Service

• Provide professional, friendly support to store owners and staff
• Train clients on basic POS operation and troubleshooting
• Respond promptly to service calls and support requests

5. Qualifications

• Min. 3 years of experience in POS or IT support, Installation.
• Basic understanding POS System  & payment processing systems
• Knowledge of networking (TCP/IP, routers, Wi-Fi configuration)
• Familiarity with Android-based POS systems
• Strong troubleshooting and problem-solving skills
• Excellent communication skills
• Valid driver’s license (if field service required)

Preferred Skills

• Experience with retail POS systems
• Experience with EMV terminals
• Understanding of PCI compliance basics
• Experience with remote support tools (TeamViewer, AnyDesk, etc.)
• CompTIA + or similar certification is a plus
• Bilingual in English and Korean required.

Qualification(s):

Education(s):

High School

Work Experience:

Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Skill(s):

Communication, Sales

Language(s):

English, Korean

Certification(s):

Not Applicable

The anticipated compensation range is

57,000.00 - 79,567.00 USD Annual

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.