Portuguese Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is happy to announce an amazing opportunity for a Portuguese Speaking Tier 1 Support Agent. In this role, you will act as the important first contact for our Portuguese-speaking customers, offering them assistance and support related to our products and services. Your primary goal will be to ensure a high level of customer satisfaction through efficient problem-solving and effective communication. If you are dedicated to delivering outstanding service in a vibrant and supportive environment, we want you on our team!

Responsibilities

• Provide exceptional Tier 1 support to Portuguese-speaking customers through phone, email, and live chat interactions.
• Identify and resolve basic customer inquiries and technical issues while ensuring a positive customer experience.
• Assist customers with product-related questions and deliver timely, accurate responses.
• Document customer interactions and feedback for continuous improvement of service.
• Collaborate with colleagues to escalate complex problems to higher support tiers when necessary.
• Stay informed about product updates and enhancements to better assist customers.

Requirements

• Fluency in Portuguese (both spoken and written) is mandatory; proficiency in English is a plus.
• Previous experience in customer service or support roles is preferred.
• Strong communication and people skills.
• Basic technical knowledge with a willingness to learn new skills.
• Ability to multi-task and manage time effectively in a busy customer support environment.
• Commitment to excellence in customer service with a friendly and positive attitude.
• Familiarity with support tools or CRM software is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )