Portuguese Speaking Technical Account Manager

Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Technical Account Manager. In this vital role, you will be responsible for managing and nurturing relationships with our Portuguese-speaking clients, ensuring they receive top-notch technical support and guidance. Your ability to effectively communicate complex technical information and provide tailored solutions will be key to driving client satisfaction and success with our products.

Responsibilities

• Act as the primary technical contact for Portuguese-speaking clients, delivering expert support and solutions.
• Identify and understand client needs to propose customized technical solutions that align with their goals.
• Facilitate smooth onboarding processes for new clients and ensure successful deployment of our services.
• Regularly monitor and assess client accounts to ensure satisfaction and identify opportunities for service enhancements.
• Conduct routine meetings to assess account health, gather feedback, and discuss future product needs.
• Collaborate cross-functionally to resolve client issues and improve overall service delivery.

Requirements

• Fluency in Portuguese (both written and spoken) is required; proficiency in English is a bonus.
• Prior experience in technical account management, customer success, or a similar role is preferred.
• Strong understanding of technology and SaaS solutions with the ability to convey their value to clients.
• Excellent communication and interpersonal skills for effective client engagement.
• Strong analytical skills with a focus on problem resolution.
• Proven ability to work independently and in a team-oriented environment.
• Experience with CRM software and account management tools is desirable.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )