Portuguese Speaking Support Center Analyst

Join Patrique Mercier Recruitment Nordic as a Portuguese Speaking Support Center Analyst! In this exciting position, you will serve as the key support representative for our Portuguese-speaking customers, delivering outstanding assistance for their inquiries and technical challenges. Your language skills and dedication to customer service will be pivotal in providing solutions promptly and effectively. If you are eager to make a difference in customer experiences, we encourage you to apply and become a vital member of our team!

Responsibilities

• Provide exceptional support to Portuguese-speaking customers through multiple channels including phone, email, and chat.
• Diagnose and resolve various technical issues related to our services and products.
• Communicate clearly with customers, offering solutions and guidance to enhance their experience.
• Keep track of customer interactions and maintain up-to-date records in the support database.
• Work collaboratively with colleagues to ensure optimal service delivery and share best practices.
• Continually update knowledge of products and industry changes to assist customers effectively.

Requirements

• Fluency in Portuguese (both spoken and written) is essential; proficiency in English is a benefit.
• Experience in customer support or a technical support environment is preferred.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills and a customer-focused mindset.
• Ability to work both independently and within a team in a fast-paced setting.
• Experience with helpdesk software or CRM tools is a plus.
• A genuine enthusiasm for technology and a strong commitment to customer support is crucial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )