Portuguese Speaking Social Media Support Advisor

Patrique Mercier Recruitment is delighted to present an opportunity for a Portuguese Speaking Social Media Support Advisor to join our vibrant team! If you are fluent in Portuguese and have a passion for customer service, this role is perfect for you. As a Social Media Support Advisor, you will play a critical role in connecting with our audience through social media, providing support, and resolving any inquiries they may have. We encourage enthusiastic individuals who are eager to make a difference in customer interactions to apply!

Responsibilities

• Respond to customer queries and support requests via social media platforms in a timely and courteous manner.
• Assist users with product or service-related issues, ensuring a seamless customer experience.
• Engage with social media channels, monitoring and addressing comments and direct messages promptly.
• Track customer feedback to identify service enhancements and communicate insights with the team.
• Collaborate with teammates to tackle complex customer concerns, aiming for high satisfaction levels.
• Keep abreast of company products and policies to deliver accurate and relevant support.
• Maintain a positive and professional demeanor in all interactions, representing the brand appropriately.

Requirements

• Fluency in Portuguese (both spoken and written) is essential; English skills are a plus.
• Excellent communication skills paired with a friendly and engaging personality.
• Proficient knowledge of social media platforms and customer service practices.
• Strong ability to manage inquiries with professionalism and customer focus.
• Detail-oriented with effective problem-solving abilities.
• Experience in customer service or a similar role is advantageous.
• Self-motivated and able to thrive in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )