Portuguese Speaking Service Desk Analyst

Patrique Mercier Recruitment Nordic is delighted to announce an exciting opening for a Portuguese Speaking Service Desk Analyst. This role is essential for providing high-quality support to our Portuguese-speaking clients, addressing their service-related inquiries with expertise and efficiency. If you are a tech-savvy individual who enjoys problem-solving and helping people, we are eager to have you on our team!

Responsibilities

• Deliver exemplary service desk support to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve a wide range of technical issues pertaining to products and services.
• Assist users in understanding standard procedures and provide effective solutions to improve their interactions.
• Maintain accurate records of customer interactions and resolutions within the service desk system.
• Collaborate with other teams to escalate and resolve more complex issues efficiently.
• Stay up-to-date with product knowledge to enhance service delivery.

Requirements

• Fluency in Portuguese (both spoken and written) is essential, with a good command of English preferred.
• Previous experience in a service desk or technical support role is an advantage.
• Strong analytical skills and aptitude for troubleshooting.
• Exceptional communication skills with a focus on user satisfaction.
• Able to work independently as well as in a collaborative team setting.
• Familiarity with service desk tools or customer relationship management systems is beneficial.
• A passion for technology and a dedication to delivering outstanding service is required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )