Portuguese Speaking Online Platform Support Agent

Patrique Mercier Recruitment is excited to present a new opportunity for a Portuguese Speaking Online Platform Support Agent. In this dynamic role, you will provide exceptional support to our Portuguese-speaking clients, helping them navigate our online platform and resolving any issues they may face. If you are fluent in Portuguese and have a strong dedication to customer service, we encourage you to apply!

Responsibilities

• Provide outstanding support to users via live chat, email, and phone in Portuguese.
• Assist customers with account settings, platform features, and troubleshoot user-related issues.
• Document customer interactions and follow up on unresolved queries to ensure satisfaction.
• Work closely with team members to enhance service quality and share user feedback.
• Keep up-to-date with platform updates and best practices to deliver informed support.
• Contribute to the development of support materials and user guides.

Requirements

• Fluency in Portuguese (both verbal and written) is mandatory; knowledge of English is a bonus.
• Excellent communication skills and ability to empathize with users.
• Prior experience in customer support or related fields, ideally within an online service environment.
• Strong analytical and troubleshooting skills with a customer-centric approach.
• Ability to manage various tasks in a fast-paced setting and prioritize effectively.
• Familiarity with digital platforms and technology is highly desirable.
• A motivated individual with a passion for helping users achieve the best experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )