Portuguese Speaking Helpdesk Support Agent

Patrique Mercier Recruitment Nordic is pleased to offer a position for a Portuguese Speaking Helpdesk Support Agent. In this crucial role, you will provide stellar helpdesk support to our Portuguese-speaking customers, assisting them in addressing their inquiries and resolving issues related to our products and services. Your commitment to delivering excellent customer service and strong communication skills will be vital in ensuring a positive experience for our clients. If you are passionate about technology and enjoy helping others, we would love to have you on our team!

Responsibilities

• Deliver outstanding helpdesk support to Portuguese-speaking customers through phone, email, and chat.
• Troubleshoot and resolve a variety of customer inquiries and technical problems.
• Provide useful instructions and guidance to enhance the user experience with our products.
• Maintain accurate records of customer interactions and ensure thorough documentation in the system.
• Collaborate with team members to improve support processes and share knowledge.
• Stay updated on product developments to provide accurate information to customers.

Requirements

• Fluency in Portuguese (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in a customer support or helpdesk role is preferred.
• Strong communication and active listening skills.
• Basic technical knowledge and problem-solving abilities.
• Ability to manage multiple inquiries effectively in a fast-paced environment.
• Team player with a positive attitude and a customer-focused mindset.
• Familiarity with helpdesk software or CRM systems is advantageous.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )