Portuguese Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is pleased to offer an exciting position for a Portuguese Speaking HealthTech Support Specialist. In this important role, you will be the primary contact for Portuguese-speaking customers, providing exceptional support for our health technology products. You will help users navigate their issues, ensuring they receive the assistance and knowledge necessary to make the most of our innovative solutions. If you have a passion for technology and a commitment to customer service, we would love to have you on our team!

Responsibilities

• Provide high-quality technical support to Portuguese-speaking users via phone, email, and chat for our health technology applications.
• Troubleshoot and resolve technical issues related to both software and hardware effectively.
• Educate customers on product features, functionalities, and best practices for optimal usage.
• Maintain accurate records of customer inquiries, issues, and resolutions in our support system.
• Collaborate with technical and product teams to identify and escalate complex problems.
• Update knowledge on the health technology sector to enhance support knowledge and strategies.

Requirements

• Fluency in Portuguese (both spoken and written) is a must; knowledge of English is highly desirable.
• Previous experience in a technical support role, ideally in the health technology field, is preferred.
• Strong analytical and problem-solving capabilities, with a good grasp of technical concepts.
• Excellent communication and customer service skills with a focus on user satisfaction.
• Ability to work independently as well as alongside a team in a dynamic environment.
• Experience with CRM or technical support tools would be an advantage.
• A genuine interest in health technology and helping others is essential.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )