Portuguese Speaking Frontline Support Representative

Patrique Mercier Recruitment is pleased to announce a remarkable opportunity for a Portuguese Speaking Frontline Support Representative. In this vital position, you will act as the key point of contact for our Portuguese-speaking customers, ensuring they receive exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing an outstanding customer experience. If you are passionate about customer service and fluent in Portuguese, we invite you to apply!

Responsibilities

• Deliver high-quality frontline support to Portuguese-speaking customers through multiple communication channels, including phone, email, and chat.
• Help customers with their inquiries and troubleshoot any challenges they may face.
• Provide timely and accurate information regarding our products and services.
• Document and log customer interactions to improve service quality.
• Utilize effective problem-solving skills to address and resolve customer concerns.
• Collaborate with team members to share insights and improve overall service delivery.

Requirements

• Fluency in Portuguese (both spoken and written) is essential.
• Excellent communication and customer service skills.
• Previous experience in customer support or a related field is advantageous.
• Ability to handle inquiries and complaints professionally and efficiently.
• Strong organizational skills and attention to detail.
• Comfort with using computer systems and customer service software.
• A positive and proactive approach with the ability to work well in a team environment.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )