Portuguese Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is delighted to present a fantastic opportunity for a Portuguese Speaking Customer Support representative to join an innovative Online Travel Agency. In this role, you will be the first point of contact for Portuguese-speaking customers, assisting them with their travel inquiries and ensuring an exceptional booking experience. If you are passionate about travel and customer service, this is the perfect opportunity for you!

Responsibilities

• Provide top-notch customer support through phone, email, and live chat in Portuguese.
• Assist customers with travel-related inquiries, bookings, cancellations, and changes.
• Resolve customer issues and complaints effectively, ensuring satisfaction.
• Educate customers on available services and travel options.
• Document all customer interactions and maintain accurate records.
• Collaborate with team members to enhance service delivery and customer experience.

Requirements

• Fluency in Portuguese (both spoken and written) is required.
• Strong communication and customer service skills.
• Previous experience in customer support or the travel industry is preferred.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• A passion for travel and helping customers plan their trips is advantageous.
• Familiarity with travel booking systems is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )