Portuguese Speaking Customer Happiness Specialist

Patrique Mercier Recruitment is a prestigious recruitment agency dedicated to matching skilled professionals with excellent career opportunities in Greece. We are excited to announce a vacancy for a Portuguese Speaking Customer Happiness Specialist to join our vibrant customer service team. In this crucial role, you will be responsible for ensuring that our Portuguese-speaking customers receive top-tier support. Your fluency in Portuguese will be key to addressing customer inquiries, resolving issues, and delivering delightful service experiences. If you are passionate about promoting customer satisfaction and thrive in a fast-paced environment, we would love to hear from you!

Responsibilities

• Interact with customers through various channels including phone, email, and chat to provide timely assistance.
• Prioritize customer satisfaction by efficiently resolving issues and offering valuable solutions.
• Build and maintain strong relationships with customers, ensuring they feel acknowledged and appreciated.
• Educate customers about our products and services, helping them overcome any challenges they encounter.
• Document customer interactions and feedback to support ongoing service improvements.
• Collaborate with team members to share insights and enhance customer engagement strategies.
• Stay informed about product updates and company news to offer accurate information to customers.

Requirements

• Fluency in Portuguese (both written and verbal) is essential.
• Exceptional communication and interpersonal skills.
• Previous experience in customer service or a relevant role is preferred.
• Strong problem-solving abilities focused on customer satisfaction.
• Able to work independently and collaboratively within a team.
• Familiarity with high-quality consumer products is a plus.
• Competent in using customer relationship management (CRM) systems and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )