Portuguese Speaking Customer Experience Representative

Patrique Mercier Recruitment is a trusted recruitment agency focused on matching skilled professionals with incredible job opportunities in Greece. We are currently seeking a Portuguese Speaking Customer Experience Representative to join our enthusiastic team. In this vital role, you will be responsible for delivering outstanding support to our Portuguese-speaking customers, helping them navigate inquiries and resolve any issues they may encounter. If you are a dedicated customer service professional eager to make a difference, we would love to have you on board!

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and chat.
• Quickly respond to customer queries with clarity and precision.
• Troubleshoot customer concerns and resolve complaints in a timely manner.
• Assist customers by sharing product knowledge and guiding them through services.
• Maintain accurate records of customer interactions for future reference and improvements.
• Work collaboratively with team members to enhance customer service strategies.
• Stay informed about product updates and customer service best practices.

Requirements

• Fluency in Portuguese (both written and spoken) is essential.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or related positions is highly desirable.
• Strong problem-solving skills with a focus on customer satisfaction.
• Able to work independently and as part of a team.
• Familiarity with high-quality consumer products is an advantage.
• Proficient in using customer relationship management (CRM) systems and digital communication platforms.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )