Portuguese Speaking Client Support Specialist

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Portuguese Speaking Client Support Specialist. In this key role, you will be responsible for providing top-tier support to our Portuguese-speaking clients, addressing their questions and resolving issues with care and efficiency. Your fluency in Portuguese and commitment to exceptional service will be essential in ensuring a positive customer experience. If you are skilled in client support and speak Portuguese, we would love for you to join our team!

Responsibilities

• Deliver outstanding customer support via phone, email, and chat in Portuguese.
• Assist clients with inquiries, troubleshooting, and product support.
• Effectively resolve customer complaints, ensuring their satisfaction.
• Educate clients about our services and best usage practices.
• Accurately document customer interactions and follow up as needed.
• Collaborate with team members to enhance service quality and client satisfaction.

Requirements

• Fluency in Portuguese (both spoken and written) is required.
• Strong communication and problem-solving skills.
• Experience in customer support or similar roles is preferred.
• Excellent interpersonal skills with a strong focus on customer satisfaction.
• A positive attitude and collaborative spirit in a team setting.
• Familiarity with customer support software is a plus.
• A commitment to maintaining high-quality service standards.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training