POOL SERVER-303P05

Position Summary:
Responsible for providing excellent customer service to guests at a poolside area, taking food and drink orders, delivering items, and ensuring a pleasant and safe poolside experience. The role involves working in a high-energy, outdoor environment while ensuring guests' needs are met in a timely and professional manner, while maintaining proper health standards and a safe work environment.

 

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and
procedures.
3. Teach their role to new team members as requested by management.
4. Ensure a positive, welcoming atmosphere at all times.
5. Cash handling and payment processing.
6. Maintain designated area clean while serving beverages, serving cabanas, daybeds and/or lounge
area within the designated area and all other assigned areas.
7. Provide menu recommendations, answer questions about food and drinks, and offer information about special promotions or events.
8. Observe and anticipate guest's needs, checking on the guest regularly. Deliver all items to the guests in a timely and accurate fashion.
9. Knowledge of reservation log and update throughout the day as needed.
10. Inform the manager on duty of any guest opportunities.
11. Properly utilize cleaning supplies including stainless steel cleaner, disinfectants and all-purpose
cleaners.
12. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.