Polis Bantuan (Security Assistant) at MyTOWN Shopping Centre

MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer experience with a vibrant mix of retailers.
MyTOWN Shopping Centre is developed jointly by Boustead Holdings Berhad and Ikano Pte. Ltd. For more information, log on to http://www.mytownkl.com.my/

PURPOSE OF THE FUNCTION

Execute patrols and static post duties to maintain security, prevent crime, and identify suspicious activities or individuals.

JOB DESCRIPTION

Responsible

• Carrying out the safety and security responsibilities as directed.
• Reporting emergencies to the superior promptly & taking the necessary actions during any emergencies, incidences, criminal activities, pickets, riots, sabotages, civil threats etc.
• Patrolling the designated routes/ locations or such other routes determined from time to time.
• Directing smooth flow of traffic during peak hours and emergencies as well as dealing with errant motorist and illegal parking when necessary.
• Immediately reporting to the superior of any mechanical & electrical faults or damage as well as leaking water pipes, gas leaks, lift malfunctions (where applicable), fire, etc.
• Monitor construction and nearby maintenance/upgrade works (e.g., working hours, nature of work, noise levels) and report to the superior only when discrepancies are identified.
• To ensure the outsource security guard on duty.
• Assist in enforcing all safety and fire regulations within the mall, including SecCheck inspections and audits.

Accountable

• Accountable for ensuring a safe, secure, and orderly environment within the mall premises.
• Act as a first point of contact or assist in coordinating responses during security incidents.
• Immediately reporting to relevant parties to any mechanical & electrical faults or damage as well as leaking water pipes, gas leaks, lift malfunctions (where applicable), fire, etc.

Contribute

• Contribute to a safe and secure shopping environment for customers and tenants.
• Enhance customer confidence by ensuring a visible and effective security presence

• Minimum SPM (add Pass 5 subject including BM & Sejarah)
• Malaysian citizen aged within 20 years old to 35 years’ old
• Do not have any Criminal Record & Drug Influence and have a good health condition and eyesight
• At least 1 year(s) of working experience in the related field

Motivation

• Aiding and support to tenants and shoppers for a positive experience.
• Being part of a team that maintains order and peace in a busy public space.
• Consistently follows company policies, procedures, and regulatory standards.

Knowledge

• Basic analytical & investigation skills.
• Interpersonal skills include how to handle conflict, teamwork, listening and positive, (compliance).
• Knowledge in Auxiliary Police Rules and Regulation (e.g., Royal Malaysia Police procedures, criminal law, trespass, and public order laws).
• Experience in crowd control handling
• Basic proficiency in managing and handling suspects
• Basic proficiency in providing first aid and emergency care
• Basic capability of responding to and documenting accidents and incidents Energetic and fit to manage stress, etc.
• Knowledge of accident and incident handling procedures.

Capability

• Strong interpersonal & communication skills
• Committed to completing task.