Policy Servicing Leader, Asia Region

Company:

Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Policy Servicing Leader, Asia Region is responsible for leading regional policy servicing operations and ensuring the delivery of accurate, timely, compliant, and client-focused policy administration support across Asia. This role drives operational excellence, strengthens service performance, and supports continuous improvement across the policy lifecycle.

We will count on you to:

• Lead policy servicing activities across the Asia region.
• Oversee end-to-end policy administration, including issuance, endorsements, renewals, cancellations, certificates, billing support, and documentation.
• Act as a senior escalation point for complex servicing issues.
• Partner with internal teams, brokers, insurers, and clients to resolve issues and support service delivery.
• Monitor service performance, turnaround times, quality, and productivity metrics.
• Identify and implement process improvements, standardization, and automation opportunities.
• Ensure compliance with internal controls, governance requirements, and regulatory standards.
• Coach, develop, and support the policy servicing team.

What you need to have: 

• Significant experience in insurance operations, policy servicing, or policy administration.
• Proven leadership experience, preferably across multiple markets or teams.
• Strong problem-solving ability and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.

What makes you stand out?

• Strong understanding of policy lifecycle processes and regional servicing requirements.
• Excellent communication, coordination, and stakeholder management skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.