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Malaysia Until 8/22/2026 First posted March 22, 2025 Last posted March 22, 2025
Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business

Product Operation Specialist - User Experience Executive Job Responsibilities: Responsible for the construction of service satisfaction system, including but not limited to: experience index analysis, kanban construction, and experience problem solving mechanism Conduct data analysis and problem mining for experience problems, efficiently coordinate customer service, process, product, operation and other roles, promote closed-loop solution of experience problems, track the solution process, and get improvement results. Responsible for the construction of public opinion monitoring system, including public opinion channels, public opinion information collection, public opinion distribution, and public opinion feedback processing. Responsible for public opinion monitoring, early risk warning and crisis management, and control and guide platform public opinion and user emotions. Job Requirements: More than 3 years of work experience, with experience in traditional finance, Internet finance, blockchain related industries Have a good user experience sense, complaint handling, and crisis handling skills, and be sensitive to social public opinion Excellent MANDARIN and ENGLISH writing and expression skills, strong communication and coordination promotion skills and good data analysis skills Adapt to high-intensity work, have a strong sense of purpose and responsibility.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About this role

Summary

Manage service satisfaction systems and public opinion monitoring for user experience.

Job title

Product Operation Specialist - User Experience Executive

Experience level

3+ years

Industry

finance

Location requirements

Located in Malaysia; remote work not allowed

Salary

Not specified

Management role

No

Skills & keywords

Required skills

mandarinenglishcommunicationdata analysisuser experience

Preferred skills

None specified

Specializations

user experiencedata analysiscrisis managementpublic opinioncomplaint handling
Locations

Structured locations inferred from the posting.

Malaysia

On-site Country