PMO, Business Improvement (O2O) - Lotus's

Drive end-to-end execution of key O2O initiatives within Lotus’s Thailand, ensuring alignment with business priorities and division-level governance. Act as the central project owner across Operations, Technology, Marketing, Commercial, and external partners to ensure structured delivery, risk control, and measurable business impact.

Responsibilities:

• Own end-to-end delivery of assigned O2O initiatives aligned with business priorities
• Translate roadmap into clear project plans, milestones, and cross-functional actions
• Drive coordination and accountability across Ops, Tech, Marketing, Commercial, and partners
• Manage risks, dependencies, and escalations to ensure predictable execution
• Track timeline, scope, and business impact; provide structured updates to leadership
• Support go-live readiness and post-launch stabilization

Key Skills:

• Strong hands-on project and program management capability
• Cross-functional stakeholder management and influence without authority
• Execution governance and structured risk management
• Strategic prioritization with strong business acumen
• Data-driven tracking and performance monitoring
• Clear, concise executive communication
• High ownership mindset with strong problem solving ability

Requirements

• Bachelor’s or Master’s degree in Business, Engineering, Supply Chain, Information Systems, or related field
• 6+ years of project or program management experience in retail, eCommerce, or O2O environments
• Proven experience delivering large-scale operational system implementations (WMS, OMS, Rider/Last-mile systems, Retail Applications)
• Strong understanding of retail supply chain, fulfillment workflow, inventory management, and last-mile operations
• Strong stakeholder management skills with ability to influence cross-functional teams without direct authority
• Structured problem-solving and risk management capability
• Data-driven mindset with ability to track and interpret operational KPIs
• Strong executive communication and presentation skills
• Fluent in Thai and English (verbal and written)
• Preferred: Hands-on experience managing full project lifecycle (requirement → design → UAT → go-live → stabilization)