Player Safety Team Leader

Key Responsibilities

· Monitor players for signs of intoxication and act accordingly

· Listen for signs of conflict between players or parties

· Ensure bay occupancy maximums are adhered to

· Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay

· Deploy de-escalation techniques when safety rules are not being followed

· Remain alert for any suspicious persons or activities and reports immediately to venue security

· Use of radio communication procedures and corresponding codes

· Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans

· Make recommendations for safety enhancements as needed

· Keep Director of Operations apprised of safety and security trends and opportunities

· Support management with accident response, investigation and claim reporting

· Oversee management and scheduling of third party security company

· Liaison with local law enforcement as applicable

· Additional tasks and project assistance as requested by Director of Operations

What We're Looking For

• Calm under pressure
• The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public)
• Confident and self-aware when dealing with difficult or emotional interactions
• Does not shy away from confrontation; utilizes skills and techniques to reduce conflict
• Comfortable communicating with diverse populations, including players of all ages and skill level
• Ability to exhibit patience and positivity while being assertive and firm when appropriate
• Strong guest service skills and professionalism
• Excellent oral and written communication skills including spelling, grammar, and punctuation skills.
• Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team.
• Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficiency in using risk management information systems preferred.
• Availability to work nights, weekends, and holidays to support the business

Schedule:

• Night shift
• Weekend availability

Work Location: In person