Pibit.AI-Customer Success Manager – US

Customer Success Manager – US B2B SaaS

Location: Bangalore, India - US Time Zone

Experience: 5+ years | Market: US

What You'll Do
● Be the face of the company post-sale — leading customer relationships and ensuring
ongoing value delivery.
● Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.
● Lead customer onboarding and implementation, ensuring smooth handoffs and
successful adoption.
● Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track
progress, align on goals, and maintain executive buy-in.
● Ensure timely resolution of customer queries with in-depth product knowledge and a
problem-solving mindset.
● Drive advocacy through referrals, testimonials, case studies, and co-marketing
initiatives.
● Orchestrate executive dinners, micro-events with Sales to deepen engagement and
foster trust.
● Collaborate closely with Product, Operations, and Sales to deliver a seamless and
high-impact customer experience.
● Continuously gather product feedback and market insights to help shape our roadmap.

What We're Looking For
● Minimum 5 years of experience in a Customer Success or Account Management role in
B2B SaaS targeting the US market.
● Proven track record managing mid to high ACV accounts ($60K–$200K) with strong
stakeholder engagement.
● Strong background in engineering services sales, SaaS, or AI-driven business solutions.
● A mindset defined by customer obsession, speed, and ownership — you go the extra
mile.
● Excellent communication, relationship-building, and organizational skills.
● Bonus: Experience working with AI-powered products or in fast-paced startup
environments.

Website

https://pibit.ai/