Pharmacy Assistant – Operations & Digital Experience

Mednow

Etobicoke, Ontario on site Until 8/21/2026 First posted March 1, 2026 Last posted March 1, 2026

Job description

At Mednow, the Pharmacy Assistant is the heart of our operation. While we use world-class technology, it’s our people who ensure that the right medication reaches the right patient at the right time. We are looking for an operationally-driven, tech-savvy individual who wants to do more than just count pills.

If you are looking for a role where you can grow your career, master modern digital platforms, and be at the forefront of the mail-order pharmacy revolution, this is it. You won't just be working in a pharmacy; you’ll be helping run a high-growth health-tech operation.

What You'll Do

The Logistics Hub: You will manage the flow of prescriptions through our digital pipeline—using technologies Kroll, our in house app, Shopify for order management and UberDirect and other shipping partners to coordinate last-mile delivery.
Patient Experience: As our most patient-facing group, you’ll provide top-tier support via our app, phone/GoToConnect, Slack, and email, ensuring every patient feels cared for in a digital-first environment.
Production Excellence: Help manage our PACMED automated strip packaging for compliance patients—ensuring precision in every strip.
Platform Mastery: Navigate our app, Kroll Paperless, Google Workspace, and specialized prescribing platforms (PrescribeIT) to keep workflows moving at light speed.
Operational Growth: Assist with B2B programs and special projects alongside our clinic partners and house-call doctor services.

What You Bring

Tech-Native Mindset: You don’t just use apps; you understand them. Experience with Kroll paperless, Shopify, Slack, or digital delivery platforms is a massive advantage.
High-Speed Execution: You thrive in fast-paced environments and can switch gears between patient calls, data entry, and logistics coordination without breaking a sweat.
Exceptional Soft Skills: You are a clear, empathetic communicator who understands that even in a digital pharmacy, the human touch is what builds trust.
Ambition: You want to learn. We provide exposure to autonomous workflows and B2B health programs that you won’t find in a traditional retail setting.
Kroll Experience: Proficiency in Kroll (ideally paperless) and adjudication is preferred.

This isn't your average "back-of-the-store" assistant job. This is a front-row seat to the future of Canadian healthcare. If you’re ready to grow your skills in a tech-driven environment where your contributions are visible and valued, we want to meet you.

PLEASE NO AI IN THE APPLICATION QUESTIONS, IT WILL BE SCREENED

Compensation (from employer):
18–22 CAD per-hour-wage

About this role

Summary

Manage prescription flow, patient support, logistics, and platform mastery in digital pharmacy

Job title

Pharmacy Assistant – Operations & Digital Experience

Experience level

none

Industry

healthtech

Location requirements

Etobicoke, Ontario; on-site role, not remote

Salary

C$0k–C$0k

Management role

Skills & keywords

Required skills

KrollShopifySlackGoogle WorkspacePrescribeIT

Preferred skills

Kroll paperlessadjudication

Specializations

digital platformspharmacy operationslogisticscustomer support

Locations

Structured locations inferred from the posting.

Unknown location

On-site