PG&E - Community Resource Center Lead
Infieldstrategies
Apply to this job California Until 8/22/2026 First posted March 23, 2025 Last posted March 23, 2025
Job description
Community Resource Centers are designed to provide customers and residents a safe, location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community-wide power safety shutoff event occurs.
Our client is looking to hire four managers to work 8- hour shifts for a 5-month assignment beginning June 1st. Please note, as a Part-Time Customer Service Representative, work hours depend on business needs and will be on call.
CRC Leads will be required to:
- Participate in web-based job training.
- Communicate with management by phone, email or mobile app.
- Travel to assigned CRC location in Northern or Central California within 24-48 hours’ notice.
- Follow dress code requirements while working at CRC locations, which include business casual attire and flat, closed-toe shoes.
- Help set up and prepare CRC locations, which could include: posting signage; setting up tables; setting up pop up tents; staging printed materials, water and snacks; following instructions to set up wifi routers; cleaning and sanitizing surfaces; etc.
- Lift up to 25 pounds.
- Use an app or other reporting tool to track CRC attendance, resources, information, etc.
- Maintain the established work pace.
- Adhere to established work and safety procedures.
- Respond appropriately to direction/feedback/critique or changes in the work setting.
- Lead, direct or supervise others.
- Interact with members of the public and respond to inquiries.
- Coordinate with the Client’s media department on media inquiries.
- CRC Lead Required Qualifications:
- Must be at least 18 years of age
- Must possess a High School diploma, GED or equivalent work experience
- Ability to work flexible schedules, extended hours, nights, weekends
- 2+ years’ work experience in community outreach or customer service position with direct customer contact in-person, in a high-paced, structured environment
- Demonstrated experience working independently without direct supervision.
- Demonstrated experience working under pressure while managing customer inquiries and safety measures.
- Clean DMV driving record
- Have access to computer or mobile device with high-speed internet to participate in web-based job training
- Have a smartphone that is capable of downloading and accessing an app
- Have the ability to use an app or other reporting tool to track CRC attendance, resources, information, etc.
- Comprehend /follow verbal and written instructions
- Have ability to maintain the established work pace
experience adhering to established work and safety procedures
- Have experience responding appropriately to direction/feedback/critique
- Have experience responding appropriately to changes in the work setting
- Have ability to wear personal protective equipment as required
- Have experience managing multiple tasks simultaneously
- Have experience working cooperatively with coworkers
- Have ability to manage difficult customer inquiries
- Have ability to give training/instruction
- Have ability to lead, direct or supervise others
- Have ability to use basic problem-solving techniques
- Have ability to make independent judgment based on circumstances
Desired Qualifications:
- Be first aid/CPR certified
- Be proficient in the Spanish language
- Be proficient in a language other than Spanish
- Have the ability to drive Sprinter van to CRC mobile sites
About this role
Summary
Lead community resource centers, assist customers, and manage inquiries during power safety events.
Job title
Community Resource Center Lead
Experience level
2+ years
Industry
utilities
Location requirements
California, remote work not allowed
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
high school diplomacustomer serviceindependent workwork under pressureclean DMV driving recordcomputer accesssmartphone accessfollow instructionswork pacesafety proceduresrespond to feedbackmanage taskscooperate with coworkersmanage inquiriesgive traininglead othersproblem-solvingindependent judgment
Preferred skills
first aid/CPRspanishother languagedrive van
Specializations
community outreachcustomer serviceleadership
Locations
Structured locations inferred from the posting.
California, USA
On-site State