Personal Banker - Bancassurance

PRIMARY OBJECTIVES
1. To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine.
2. To professionally sell a wide range of banca products to existing and prospective customers.
3. To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets.
4. To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet.
5. Participate in branch/region/Bank sales activities and campaigns to achieve deliverables.
6. Prepare and pro-actively execute sales plan, cross selling, up selling and engagement with customers for retention and referral.
KEY RESPONSIBILITIES
Sales Planning & Activities
 Promote, introduce and market a range of Tokio Marine’s life-insurance products to Bank’s customer (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan).
 To perform needs based selling by understanding customer’s financial goal, protection need, saving, education, medical and retirement saving.
 Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure.
 Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters.
 Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads.
 Actively participate and collaborate with other sales personnel at branch/region on sales activities/campaigns for customer acquisition and retention.
 Plan and identify cross selling/up selling to increase customers’ PHR and revenue.
 Set appointments, sales visitations, prospecting and engagement with customers.
Sales Management
 Maintain regular contact with existing customers to foster closer relationship and for referrals.
 Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns.
 Comply with CPD hours and to ensure completion rate of CFF forms.
 Compliance to Bank’s policy, procedures and observe sales code of ethics.
REQUIREMENTS
 Formal Education: Diploma or Degree Holder
 Minimum 2 years sales experience preferably in wealth and banca products with FIs
 Pleasant personality with excellent verbal and written communication skills
 Possess relevant licenses required for the portfolio
 Sales and results oriented
 Good interpersonal and relationship building skill