Personal Banker - Bancassurance

Job Description

PRIMARY OBJECTIVE

· To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine

· To professionally sell a wide range of banca products to existing and prospective customers

· To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets

· To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet

· Participate in branch/region/Bank sales activities and campaigns to achieve deliverables

· Prepare and pro-actively execute sales

KEY RESPONSIBILITY

Sales Planning & Activities

• Promote, introduce and market a range of Tokio Marine’s life-insurance products to Bank’s customer (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan)

• To perform needs based selling by understanding customer’s financial goal, protection need, saving, education, medical and retirement saving

• Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure

• Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters

• Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads

• Actively participate and collaborate with other sales personnel at branch/region on sales activities/campaigns for customer acquisition and retention

• Plan and identify cross selling/up selling to increase customers’ PHR and revenue

• Set appointments, sales visitations, prospecting and engagement with customers

Sales Management

• Maintain regular contact with existing customers to foster closer relationship and for referrals

• Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns

• Comply with CPD hours and to ensure completion rate of CFF forms

• Compliance to Bank’s policy, procedures and observe sales code of ethics