Personal Banker

• Cater all customer walk-ins' requests and provide required services.
• Handle customer complaints and propose solutions to ensure customer satisfaction.
• Handle branches operations related to Customer Service area.
• Keep updated and learn in depth about product features as well as competition.
• Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
• Develop customer’s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
• Undertake outside visits to new customers and save existing ones in coordination with the branch management.
• Achieve set target according to business plan.
• Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
• Assigned with trade finance operations.

Requirements

• Bachelor’s degree in finance, business administration, or a related field.
• 1-2 years of experience in banking or financial services, preferably in a customer-facing role.
• Strong sales skills with a proven track record of meeting or exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong analytical skills and attention to detail.
• Proficient in using banking software and MS Office applications.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-oriented mindset with a commitment to providing outstanding service.