People Operations & People Process Specialist (Fixed-term contract)

Optimal, on behalf of PepsiCo, is seeking a People Operations and People Process Specialist, based in Athens, for a one-year fixed-term contract.

Scope of Role

As a People Operations and People Process Specialist, you will join the Greece & Cyprus People Function team. The role supports a variety of administrative, operational, and data-related activities, contributing to accurate People data, effective HR processes, compliance with internal control requirements, and the smooth delivery of operational support to managers and People Business Partners.

Responsibilities

• Support compliance with GR&CY Control Environment requirements by maintaining accurate documentation and records.
• Create, update, and maintain organizational charts and workforce-related documentation.
• Coordinate and submit job evaluation requests and track outcomes.
• Perform regular People data validation and quality checks to ensure the accuracy and integrity of employee information.
• Gather, consolidate, and analyze data required for key People processes, including the Performance Management Process (PMP), People Planning Process (PPP), and other talent initiatives.
• Provide guidance to managers and employees on HR processes and self-service tools, including supporting the use of myServices and ticket submission procedures.
• Create and maintain employee-related records and documentation.
• Prepare presentations, reports, and dashboards on People and business topics.
• Support Annual Operating Plan (AOP) preparation through headcount validation and workforce data reviews.
• Help manage HR service tickets and support issue resolution with relevant stakeholders.
• Assist with ad-hoc HR projects, reporting requests, and operational initiatives as required.

Requirements

• Bachelor's degree in Business Administration, Economics, Psychology, or a related field. Academic background in Human Resources will be considered an advantage.
• Previous experience in HR Operations, HR Administration, Shared Services, or a similar support role. Experience working with HR systems and ticketing platforms will be considered an advantage.
• Excellent command of English (both written and verbal).
• Advanced knowledge of Microsoft Excel and PowerPoint.
• Strong analytical skills and high attention to detail.
• Ability to manage confidential information with discretion.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication skills and a service-oriented mindset.
• Highly organized, data-driven, customer-focused, and comfortable supporting HR processes, working with data, ensuring process compliance, and collaborating with multiple stakeholders.

What the Company Offers

• The opportunity to join a leading multinational company in the global food and beverage industry, gaining valuable experience within a dynamic People Function team.
• Collaboration with managers, People Business Partners, and multiple internal stakeholders in a multinational environment.
• Exposure to a broad range of People Operations and HR processes, including HR systems, data analysis, reporting, and operational initiatives.
• A competitive remuneration package.

About Optimal

Since 2005, Optimal has provided unparalleled, bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360° business support platform to our clients through 6 service divisions:

• Talent Acquisition
• HR Strategy & Talent Development
• Learning & Development
• Workforce Management
• Recruiting
• Outplacement