PEGA Decision Strategy Expert

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The PEGA Decision Strategy Expert participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks. They liaise with Commercial Managers to translate commercial requirements into decisioning solutions. They are responsible for designing and implementing the commercial strategies into data-driven and omnichannel solutions, running simulations and providing valuable input to the commercial team and improve customer experience

• Design, build, implement and maintain Marketing Automation Strategies in PegaSystems with a customer-centric, data-driven and omnichannel approach
• Supports Commercial Managers in formulating decisioning opportunities, including design, training and support and interpreting actuals vs expectations, especially while maturing the processes
• Runs simulations of scenarios resulting from suggested changes to the strategy and provides input to the commercial team;
• Configure script and contents for PEGA offers
• Configure A/B testing to new strategies to exclusive to digital channels 
• Create technical designs and conduct PEGA code reviews to ensure best practices and high-quality code
• Collaborate with cross-functional project teams to gather business requirements and translate them into effective marketing automation solutions
• Work closely with relevant teams (Vodafone Group, IT and Business teams) to ensure project delivery
• Participate in Agile development processes including daily stand-up, sprint planning, and retrospectives

Who you are

• Bachelor’s degree in Management Information Systems
• Familiarity with DevOps tools and practices
• Experience with agile development methodologies
• Ability to work well in a team environment and communicate effectively with business stakeholders
• Strong analytical skills and applied thinking
• Proficiency in English and Portuguese is required

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.