Payroll Tax Supervisor

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

This individual will oversee a group of talented Payroll Tax Specialists who perform various Payroll Tax tasks. Responsible for strong partnerships, collaboration with all areas of the business and overall client experience.

What will you be doing?

• Assists with interviews and selecting candidates to be hired in the department

• This requires a strong leadership presence

• Trains and supervises employees, including day-to-day supervision, assigning workloads, arranging work schedules to ensure adequate coverage is maintained in the office, monitor and submit attendance entries for Heartland Payroll, monitoring staff performance levels and conducting performance evaluations in conjunction with Leadership

• This individual will oversee and be responsible for the successful completion of current processes while also helping with process improvement to streamline workflow while maintaining a high level of accuracy in task completion.

• Resolves complex client service issues and concerns as escalated from staff members

• Training and development of the payroll tax staff in all areas of payroll tax

• Other tasks as assigned or requested

What are the requirements?

• Excellent interpersonal and team building skills required

• Ability to work under time constraints and meet schedules

• Ability to multi task – interacting with outside agencies, clients and staff members simultaneously

• Ability to plan, organize, prioritize and make decisions affecting staff as well as clients

• Strong organizational and communication skills

• Proficient in Windows PC environment with accurate data entry/keyboarding skills

• Working knowledge of payroll, wage and tax laws and regulations required

• Bachelor’s Degree preferred Payroll industry experience preferred with working knowledge of payroll, wage and tax laws and regulations required Supervisory experience in a customer service/call center arena helpful -Or- an equivalent combination of education and/or experience

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.