Payroll Fulfillment Specialist

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Overview

Responsible for packaging and shipping of payroll and tax related packages. Provides additional assistance for internal departments in locating and coordinating deliveries when needed. May be asked to communicate with other internal operations teams to ensure efficient and timely processing of packages.

Responsibilities

• Prepares, reviews, sorts and ships packages according to client number and / or instructions to ensure delivery meets quality and timeline expectations. Packages may include live checks, pay stubs, and various payroll and tax related reports. Also tracks and records all pertinent data for outgoing shipments. 

• Performs timely and daily posting of mail and overnight labels according to schedule.

• Demonstrates a functioning knowledge and ability to operate high speed production printers, thermal label printers, sealing machines, mail meters, shipping software and necessary internal applications to ensure timely processing and printing of packages.

• Capable of performing routine cleaning and maintenance on equipment to ensure continued operations. May also be asked to troubleshoot and resolve minor issues (difficult paper jams, clearing print jobs, etc.).

• Capable of unloading, stocking and staging necessary packaging supplies in order to maintain product readiness (supplies can range from a few pounds all the way up to 40 pounds).

• Able to spend extended periods of time on their feet to keep up with production timelines. 

• Demonstrates a working knowledge and capability on how to fulfill and resolve requests from internal partners.

• Capable of communicating and interacting with immediate team members, as well as remote team members, to collaborate on best business practices and ensure production timelines are met.

• Performs other duties as assigned, which may include but is not limited to: tracking inventory, inputting incoming and outgoing orders, coordinating with vendors on supply orders and correcting printing errors.

Minimum Qualifications

• High school diploma or equivalent

• Basic computer skills (preferred)

• Prior experience preferred but not required (training will be provided)

Desired Skills

• Skills & Knowledge - As a skilled specialist, capable of completing tasks quickly and effectively

• Job Complexity - Able to work on assignments requiring considerable initiative. Has an understanding of the implications of work and is able to make recommendations for solutions.

• Supervision - Expected to perform duties without constant supervision. Proposes methods and procedures on new assignments. May operate as an informal team leader.

• Google Sheets / Docs / Slides, Salesforce - Ability to work independently within necessary applications, while applying necessary formatting and functionality.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.