Patient Svc Rep - FT, Days

MHM Support Services

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Mercy 2600 E Main Street Until 10/5/2026 First posted August 6, 2026 Last posted August 6, 2026
Job description

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Location

Mercy Hospital Southeast

2600 East Main

Jackson, MO 63755

Hours/Schedule

Full-Time (40-hrs per week)

Shift: Days (M - F 8a-4:30p)

Minimum Required Qualifications
Education:
High School Degree or equivalent.

Licensure:
N/A

Experience:
Prior Revenue Cycle Management preferred.

Certification/Registration:
N/A

Other Skills and Knowledge:
Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills. Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Physical Requirements:
•    Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
•    Position requires prolonged standing and walking during each shift.
•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About this role

Summary

Manage patient accounts, process payments, communicate with patients, and support billing tasks.

Job title

Patient Svc Rep - FT, Days

Experience level

preferably some revenue cycle management experience

Industry

healthcare

Location requirements

Mercy hospital in Jackson, MO; remote work not allowed

Salary

Not specified

Management role

No

Skills & keywords

Required skills

ExcelWordcomputerkeyboardingcommunication

Preferred skills

healthcare billinginsurancecustomer service

Specializations

billinginsurancecustomer servicehealthcare
Locations

Structured locations inferred from the posting.

Unknown location

On-site