Patient Service Agent - Mercy Primary Care Call Center
MHM Support Services
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Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.Position Details:
Patient Service Agent
Mercy Primary Care Call Center - Sunset Hills
Full Time, Monday through Friday
Hybrid Schedule - Work from home 2 to 3 days/week after training!
Qualifications
Education: High School Diploma or Equivalent
Experience: Customer Service experience
Other Skills and Knowledge: Basic computer skills, Data Entry
Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Job Duties:
Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.
Document call details in the EMR according to established procedures.
Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
Build positive patient relationships and contribute to team performance goals.
Support organizational mission and complete additional duties as assigned.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Summary
Assist patients with scheduling, inquiries, and documentation via phone in a healthcare call center.
Job title
Patient Service Agent - Mercy Primary Care Call Center
Experience level
customer service experience
Industry
healthcare
Location requirements
Hybrid role based in Mercy Watson, allowing remote work after training.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location