Location Address:

401 San Mateo Blvd SE
Albuquerque, NM 87108-2921


Compensation Pay Range:

Minimum Offer $16.38
Maximum Offer $25.57
Now Hiring: Patient Registrar III

Summary:

Build your Career. Make a Difference.

Presbyterian is hiring a skilled Patient Registrar III.

Patient Registrar III serves as an Experience Ambassador, welcoming and assisting patients, families, and visitors. Supports kiosk registration, ensures accurate data capture, answers insurance and network questions, collects required payments, and provides concierge‑level guidance. Responds to walk‑in requests such as forms, prescription pick‑ups, scheduling help, provider information, and Release of Information needs.

Type of Opportunity: Full time
Job Exempt: No
Job is based: PMG - San Mateo
Work Shift: Days (United States of America)


Responsibilities:

As a Patient Registrar III, you will perform accurate registration, collects required patient data, verifies insurance eligibility, and guides patients through e‑signature.

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints and managing conflict appropriately.

• Collects financial obligations, follows cash‑handling policies, and refers patients to Financial Advocates when needed.

• Creates accurate telephone messages, supports workflows for forms and prescriptions, and consistently demonstrates CARES behaviors while improving communication, efficiency, and service.

Qualifications:

• High school diploma or equivalent.

• Two years of healthcare or customer service experience with proven scheduling and registration competency; must pass EPIC training.

• Requires knowledge of the full patient encounter process, including scheduling, registration, contract and financial guidelines, service coordination, and basic billing workflow.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services