Patient Coordinator for a unique medical organization

Healthcare sucks. But it doesn’t have to.

The Doctor was founded on the belief that care should feel human again — not corporate, confusing, or cold. We’re a California-based healthcare brand that’s reimagining how patients experience medicine. We bring together primary care, mental health, aesthetics and wellness under one roof, powered by technology and genuine connection.

We don’t just treat symptoms. We build relationships. Every patient interaction — from a text message to a clinic visit — is designed to feel easy, modern, and kind.

Our team spans multiple countries, united by the same mission: to help people dance longer — to live healthier, more vibrant lives through better care. We experiment, innovate, and never stop asking how healthcare can do better.

Working at The Doctor means joining a culture that values curiosity, humor, and heart. You’ll collaborate with sharp minds and good humans who actually care about what they do — and who know that changing healthcare starts with how we show up every day.

About the role

• You’ll join our global Patient Experience team — the warm, smart, tech-savvy humans who make The Doctor feel personal from anywhere in the world. As a Care Coordinator, you’ll be the first connection patients have with our brand, guiding them through scheduling, medication refills, lab coordination, and follow-up care. You’ll collaborate closely with our clinicians and operations teams to make sure every patient feels cared for, seen, and supported — not just treated.

What you'll do

• Answer calls, texts, and emails in English and Spanish with empathy, clarity, and accuracy.
• Schedule appointments, manage provider calendars, and follow up with patients.
• Coordinate lab orders, prescription refills, and external referrals.
• Keep patient information updated and accurate in our electronic health record (EHR) system.
• Support insurance and billing communication with patients and vendors.
• Maintain compliance with HIPAA and California healthcare regulations.
• Collaborate daily with a remote, global team to deliver seamless patient experiences.
• Represent The Doctor’s voice — friendly, informed, and human.

Qualifications

• Fluent in English and Spanish (verbal and written).
• 1+ year of experience in healthcare administration, patient coordination, or similar role.
• Strong written and verbal communication skills.
• Tech-savvy and comfortable using EHR systems, spreadsheets, and communication platforms.
• Detail-oriented, organized, and calm under pressure.
• Familiarity with US healthcare operations and privacy standards HIPAA (preferred).
• Reliable internet connection and a workspace free of distractions.