Patient Coordinator

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun!  

• Private paid health insurance: ARS Humano Royal 

• Performance incentive 

• Employee referral bonus 

• Door-to-door night transportation 

• Get recognized through our ‘Value Awards’ 

• Grow your career - yes, we love to promote internally  

• Do meaningful work and collaborate with the best  

A Glimpse into Your New Role 

As a Patient Coordinators, your primary responsibilities include providing a welcoming environment for patients and ensuring smooth communication. You’re well-versed in all office locations, contact details, and procedures, which allows you to effectively answer patient inquiries and guide them through their appointment process.

Below is an in-depth description of your responsibilities:

• Patient Interaction:
  • Greet patients warmly and professionally.
  • Answer patient questions regarding appointment details and general inquiries.
  • Inform patients if a referral is needed before their appointment.
• Appointment Management:
  • Schedule, reschedule, or cancel patient appointments based on their needs.
  • Proactively call patients to reschedule in case of any schedule changes.
  • Document all patient interactions and appointment changes in the EMR system.

• Patient Screening and Information Management:
  • Ask screening questions to determine the appropriate location for patient appointments.
  • Update and correct patient insurance information as needed.
• Communication and Coordination:
  • Transfer patients to the correct department when necessary.
  • Create letters for patients who missed their appointments for mailing.
• Knowledge and Office Coordination:
  • Maintain knowledge of all office locations, fax numbers, and contact information to assist patients effectively.

What You’ll Bring 

• Excellent in customer service.
• With excellent English communication, listening and organizational skills.
• With Customer Service experience
• With a knack for multi-tasking.
• Able to solve problems and work under minimal supervision.
• Adept in learning new workflows and tasks.

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 

• Impact: Do, get it done, create impact. 

• Passion: Be positive, bring passion and energy. 

• Transparency: A transparent team can help each other. 

Join the A-Team and experience the A-Life!