The Ancillary Access Representative will typically be located in Laboratory and Radiology Registration areas, but will be able to assist in all areas, including:

•           Check-In Desk

•           Emergency Department Registration

•           Outpatient Registration

•           Inpatient & Observation Registration

Minimum Requirements

• High school diploma or equivalent.

• Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.

• Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.    

• Concise written communication and keyboarding skills required.

• Detail oriented.

• Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.

• Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.

Preferred Qualifications

• Two years’ experience with patient contact.

• Basic Medical terminology knowledge.

• Medical insurance verification and authorization experience.

• Ability to speak Spanish.