Pathkind labs - Zonal/Regional Business Head

Position: Cluster/Regional Business Head (CBH)
Location: Gurgaon/Raipur
Experience: 12+ years
Company Profile: https://www.pathkindlabs.com/
Job Description
The Regional/Cluster Business Head (CBH) will be responsible for driving overall business performance, strengthening stakeholder relationships, ensuring operational excellence, and leading high-performing teams across the cluster.
A. Business Leadership Role
 Build and maintain strong one-on-one relationships with key government stakeholders including the Health Secretary, DGHS, and District-level CMDs.
 Establish and nurture relationships with corporate clients and local business bodies such as CII, NATHEALTH, ASSOCHAM, and similar forums.
 Maintain excellent connectivity with large hospital administrators and senior clinicians, particularly Heads of Departments (HODs).
 Develop and sustain strong relationships with key clients and prescribers to drive long-term business growth.
 Act as a cost custodian for the cluster, with direct responsibility for profitability and bottom-line performance.
B. Laboratory Operations Role
 Maintain strong engagement with in-house pathologists as well as pathologists from key competitor laboratories.
 Ensure thorough understanding, implementation, and compliance with laboratory processes, protocols, and quality standards.
 Closely monitor consumption patterns and inventory levels to avoid excess stock and prevent near-expiry or expired materials.
 Provide leadership to the entire laboratory operations team, including front office staff, with a focus on improving walk-ins, service quality, and overall patient experience.
C. Sales Leadership Role
 Lead, guide, and mentor Sales Managers and teams, fostering a high-performance and achievement-oriented culture.
 Drive aggressive business growth across the cluster in line with the Company’s annual business plan.
 Ensure effective execution and monitoring of key sales inputs, including:
o Administrative data tracking and compliance related to chamber call effectiveness of the sales team.
o Facilitating access to Key Opinion Leaders (KOLs) and key prescribers for Managers and the sales team.
o Conducting periodic, structured performance reviews of team members.
 Achieve and exceed business targets through optimal and efficient utilization of resources, balancing both top-line growth and bottom-line profitability.
D. People & Stakeholder Engagement Role
 Ensure seamless coordination and alignment between the cluster team, Head Office (HO), and National Reference Laboratory (NRL).
 Proactively manage people-related issues to ensure low attrition and high engagement levels.
 Motivate, inspire, and develop teams to build a sustainable leadership pipeline within the cluster.
This role demands a seasoned leader with strong local market knowledge, deep healthcare industry relationships, and the ability to balance business growth with operational excellence and people leadership.