Part-Time IT Support Assistant
TSTC
Apply to this jobWho Are We?
TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.
WHAT WE'RE LOOKING FOR:
This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.
Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.
Basic Qualifications
- 6 months to 2 years of experience in an IT support or customer service role
- Basic understanding of Windows 10/11 operating systems
- Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
- Strong verbal and written communication skills
- Ability to follow documented procedures accurately and consistently
- Comfortable working in a remote environment with minimal supervision
- Strong organizational skills and ability to manage multiple priorities
- Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
- Experience with any ticketing or help desk system is a plus
- Reliable internet connection and a dedicated workspace for remote work
Security Clearance and Where You'll Work
- Applicants selected must be a U.S. Citizen.
- Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
- Position is 75% remote, but does require regular in office visits in Arlington, VA.
- Candidates must reside within a reasonable commuting distance to Arlington, VA.
Benefits at TSTC
Competitive Hourly Rates - Great pay and personal and team merit bonuses
Team Events – ERG memberships, virtual and in person events, and company contests
Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.
All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.
As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected] or call us at (276) 496-4458.
Compensation (from employer):
18–30 USD per-hour-wage
Summary
Provide basic IT support, troubleshooting, and customer service in a part-time role.
Job title
Part-Time IT Support Assistant
Experience level
6 months to 2 years
Minimum experience
2+ years exp
Industry
other
Location requirements
Must reside in HUBZone near Arlington, VA; remote work allowed
Salary
18–30 USD per-hour-wage
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Arlington, VA, USA