As Customer Service Representative, you will be responsible for providing exceptional customer service over the phone, taking orders accurately, and ensuring a seamless ordering experience for our customers. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we want you on our team!

YOUR DAY COULD SEE YOU:

• Answer customer calls promptly and professionally, assisting them with placing orders, answering inquiries, and resolving issues.
• Utilize the CRM to input customer orders with precision, ensuring all details are correct and complete.
• Offer information about menu items, promotions, and specials to customers to assist them in making informed decisions.
• Recommend additional items or upgrades to customers to enhance their order and increase sales.
• Address customer concerns, complaints, and feedback in a courteous and efficient manner to resolve issues and maintain customer loyalty.
• Adhere to provided scripts and guidelines to maintain consistency in communication and service quality.
• Document customer interactions, orders, and feedback accurately in the system for reference and tracking purposes.
• Work collaboratively with other customer service representatives and team leaders to ensure smooth operations and excellent service delivery.

       A BIT OF YOU:

• Excellent phone etiquette
• Customer service experience
• Ability to upsell products effectively while maintaining a customer-centric approach.
• Problem-solving abilities
• Ability to work in a dynamic and fast-paced environment, handling multiple tasks and calls simultaneously.
• Comfortable using phone systems, CRM software, and other technology tools to manage calls and orders.
• Collaborative mindset
• Flexible schedule availability as per business requirements

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers, internal and external.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!