Owner Services Consultant

We're looking for passionate, service-driven professionals to join our Owner Services team. In this role, you'll be the trusted point of contact for our Club Wyndham Owners, helping them plan memorable holidays while delivering exceptional service, personalized solutions, and seamless travel experiences.

If you thrive in a fast-paced environment, love helping people, and enjoy achieving results, we'd love to hear from you.

How You'll Shine

As an Owner Services Consultant, you'll play a key role in supporting our valued owners and enhancing their holiday experiences by:

• Managing inbound enquiries and delivering exceptional customer service across a range of reservation and travel-related requests.

• Assisting owners with accommodation bookings and holiday planning.

• Identifying opportunities to maximize bookings through tailored holiday solutions, upgrades, and additional travel products.

• Providing professional, accurate, and compliant information to support customer decision-making.

• Managing reservation administration, payments, refunds, and booking accuracy.

• Responding to written owner correspondence in a timely and professional manner.

• Supporting the resolution of customer concerns and escalating issues when required.

• Working collaboratively with internal teams to deliver a seamless owner experience.

• Contributing to individual and team performance goals while maintaining a high standard of service.

What You'll Bring

We're looking for someone who genuinely enjoys helping others and takes pride in delivering outstanding customer experiences.

You'll be successful in this role if you have:

• Exceptional verbal and written communication skills.

• A customer-first mindset with the ability to build rapport and personalise every interaction.

• Experience in customer service, reservations, travel, hospitality, contact centres, or similar environments.

• Confidence identifying customer needs and recommending relevant products or services.

• Strong problem-solving skills and the ability to think on your feet.

• Excellent organisational and time management capabilities.

• The ability to remain professional, positive, and resilient in a fast-paced environment.

• Sound computer skills, including Microsoft Office applications.

• A strong commitment to teamwork, integrity, and delivering on promises.

Previous experience in travel, tourism, hospitality, reservations, or sales-focused customer service environments will be highly regarded.

Why Join Travel + Leisure Co.?

At Travel + Leisure Co., you'll be part of a global organisation where your contribution genuinely matters. We foster a culture built on our values of service, integrity, innovation, and teamwork.

In return, you'll enjoy:

• Professional development and career growth opportunities.

• A supportive and inclusive team environment.

• Employee discounts and travel benefits.

• Recognition programs that celebrate success.

• The opportunity to help create memorable holiday experiences every day.

How to Apply

If you're passionate about customer service, enjoy helping people plan incredible holidays, and are motivated by achieving great results, we'd love to hear from you.

Apply today and help us put the world on vacation.