Outreach Manager (Special Project), SW CDC

[What the role is]

Serves as an administrator and facilitator in the CDC’s outreach effort to engage the Constituency Offices, community partners, merchants, residents and other stakeholders.

[What you will be working on]

Merchant and Resident Engagement:

• Work closely with the Senior Manager to engage the Constituency Offices and community partners to engage, onboard and support merchants and hawkers
• Work with Senior Manager and CDC Ambassadors in engaging merchants and residents
• Gather human interest stories
   

Manage and supervise CDC Ambassadors:     

• Assist the Senior Manager in managing the performance, professional development, welfare and morale of the CDC Ambassadors
   

Manage Enquiries/Feedback:

• Follow up and craft responses to address queries/feedback from residents, merchants and other stakeholders
•  Coordinate/support outreach activities
•  Follow up on technical/operational issues with stakeholders
• Gather feedback

Database Management and Reporting

• Maintain and update stakeholder and partner databases to ensure information is accurate, complete, and current
• Ensure data quality by performing regular data cleaning and validation
• Perform simple analysis of outreach data using Excel or similar tools
• Prepare regular/ad-hoc reports and dashboards for management.
• Identify trends and provide recommendations to improve outreach effectiveness

Administrative Support and other duties

• Prepare presentation materials and meeting minutes
• Support ad hoc projects and tasks as assigned including event launches, etc

Requirements:

• Minimum of 3 years of work experience – experience in leading a small team would be an advantage
• Good interpersonal, communication and data analytical skills
• Strong team-player and self-starter
• Good relationship management
• IT-savvy and proficient in Microsoft Office
• Willingness to work on weekends on an as-needed basis

[What we are looking for]

Officer to support ad-hoc projects and tasks as assigned including event launches, etc.