Outreach & Enrollment Coordinator

Based in the heart of downtown Lowell, Massachusetts Lowell Community Health Center is currently seeking a Full-Time Nurse Community Health Worker/Care Coordinator.

With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting.

• Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell.
  
• More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English.
  
• Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014.
• We also have a Pharmacy serving health center patients and others in the community

SUMMARY

The Outreach and Enrollment Coordinator serves as the Health Center’s community contact for consumers enrolling in and maintaining access to coverage through public health insurance programs, providing information to insured, underinsured and uninsured individuals about coverage and about the availability of alternate financing and other financial assistance programs. The Outreach and Enrollment Coordinator helps consumers to be increasingly self-sufficient in navigating access to health care and maintaining coverage through outreach activities, community health screenings and other events.

MAJOR RESPONSIBILITIES

KNOWLEDGE & SKILLS

Must be able to work independently and possess good communication and interpersonal skills. Must be detail oriented and have the ability to multi-task. Bi-lingual in English and Spanish, Portuguese or Khmer required.

EDUCATION / EXPERIENCE

High school diploma or equivalent, previous experience in a customer service related position, preferably in a health care setting. Knowledge of Health Care system and insurance eligibility is a plus. Must have effective communication skills both verbally and written. Data entry, computer and phone skills are required.

Must have experience working with diverse communities. Experience with community organizing and health education programs. Two years’ experience in Community Outreach or other Human Services. Understanding of multi-cultural beliefs, practices and cultures.

All your information will be kept confidential according to EEO guidelines.