OTC Process- Representative/ Specialist-Contract Management

Job Duties

• Under direct supervision, the OTC Process Specialist supports the Opportunity to Cash (OTC) value stream and function which includes end to end business processes for relieving and processing sales to fulfillment and invoicing for goods/services.
• This role will work in Business Development (Pricing and Contracts or Proposals and Quotes) or Operations (Sales Order Management or Invoicing).
• The incumbent creates, edits, manages and validates OTC internal and customer data and system documents with attention to details, accuracy and timeliness.
• Communicates with team and internal clients. Provides peer training to new team members. Takes an active part in the continuous improvement process.
• Promotes and complies with all applicable safety and environmental procedures and regulations.
• A high school diploma or equivalent and at least 1 year of experience working in a professional office environment are required.
• A Bachelors Degree in Business and previous experience working in the oil and gas industry, specifically in business development, field operations, or field engineering are preferred.

Key Responsibilities / Accountabilities:

The contract management team member will be involved in creation / renewal / amendment of the contracts / price agreements in Compass BD / Sales force tool based on the request received from Business development team.

• Ensure contracts and price agreements are updated / renewed / amended based
• Update materials on the contracts as per the request from business development team
• Co-ordinate with business development team for necessary documents update the contracts / price agreements
• Timely closure of requests received through sales force / functional mailbox
• The individual will be expected to constantly be on the lookout for ways to enhance and add value to the process.
• Manage service delivery and meet customer requirements asper agreed SLAs
• Should ensure customer satisfaction and process excellence.
• Month / Quarter end closures
• Develop & maintain Internal Customer relationship
• Find opportunities and recommend solutions for process and automation improvements

Qualifications

Basic Qualifications: Graduate (Preferably B. Com)

Total Years of Experience: 2 – 6 Years of experience

Desired/Preferred Expertise: Experienced in Contract Management / Order To Cash.  Hands on Experience on SAP / Sales Force / S4 will be an added advantage.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs.  Depending on education, experience, and skill level, a variety of job opportunities might be available, including OTC Process- Representative and OTC Process- Specialist

Knowledge, Skills, and Abilities

Systems skills and Knowledge

• Use of Sales Force / SAP / S4 in general
• Expert knowledge and use of Microsoft office Excel Spreadsheet, Word and PowerPoint

Additional Skillset:

• Adaptable & Flexible
• Ability to solve problems
• Attention to details
• Strong English written and verbal communication skills
• Effective collaboration with the Country/BD team

Shift Timing-  5:00 pm IST to 2:00 am IST