Order-to-Cash (O2C) Specialist (Mandarin Speaker)

Job Description:

JOB CONTENT DXC O2C SPECIALIST

·        Provide Accounts Receivable transaction processing services to Business Divisions in accordance with established O2C processes and work procedures, and in compliance with Sime policies and procedures and relevant legal and statutory requirements.

·        Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service LevelAgreement (SLA).

Functional Tasks:

· Perform the following O2C processing transactions:

·        Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, calculate interest on overdue accounts and provide for bad debts

·        Monitor and reconcile direct bank credits, reconcile customer statement of accounts and update cash book

·        Check bank-in slips against bank statements daily

·        Process receipts from customers, process debit and credit notes and process discounts and rebates

·        Liaise with the Business Divisions on customer issues

·        Process transfer / refund / forfeiture of customer deposits

·        Review and follow up on unallocated cash for clearance

·        Compute and take up credit card charges and reconcile to bank advices

· Ensure quality in processing O2C transactions:

·        Process all O2C transactions within agreed timelines.

·        Process all O2C transactions (i.e. entered into ERP or rejected) according to the established processes, procedures, policies and legal and statutory requirements.

·        Ensure the accuracy and the completeness of the transactions processed.

· Process urgent requests before specified deadlines.

· Address and resolve queries or issues received through DXC communication channels, e.g. through emails and assigned Helpdesk tickets, from customers and Business Divisions related to statement of accounts, invoices and payments on a timely basis. Escalate complex queries or issues to Team Lead when necessary.

· Guide and assist other team members on policies, procedures and transactions (when necessary).

Service Management and Continuous Improvement:

·        Provide timely and accurate customer service to Business Divisions and customers in accordance with the Service Management framework.

·        Track and report volume and service levels Service Reporting.

·        Review backlog and cycle time reports to improve process flow times. Implement continuous improvement solutions to improve the O2C process.

·        Perform other duties, e.g. covering duties, business process improvement initiatives and ad-hoc projects, as and when delegated.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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